Steam Forums Hacked – IM from Gabe

Most serious gamers will have noticed that the Steam forums have been defaced on Sunday (November 6th). Valve is taking this very serious (as they should, it’s a major way to lose loyal customers) and Gabe has personally posted a message out to all Steam users. You can read his message below:

Dear Steam Users and Steam Forum Users,

Our Steam forums were defaced on the evening of Sunday, November 6.  We began investigating and found that the intrusion goes beyond the Steam forums.

We learned that intruders obtained access to a Steam database in addition to the forums.   This database contained information including user names, hashed and salted passwords, game purchases, email addresses, billing addresses and encrypted credit card information. We do not have evidence that encrypted credit card numbers or personally identifying information were taken by the intruders, or that the protection on credit card numbers or passwords was cracked. We are still investigating.

We don’t have evidence of credit card misuse at this time. Nonetheless you should watch your credit card activity and statements closely.

While we only know of a few forum accounts that have been compromised, all forum users will be required to change their passwords the next time they login. If you have used your Steam forum password on other accounts you should change those passwords as well.

We do not know of any compromised Steam accounts, so we are not planning to force a change of Steam account passwords (which are separate from forum passwords). However, it wouldn’t be a bad idea to change that as well, especially if it is the same as your Steam forum account password.

We will reopen the forums as soon as we can.

I am truly sorry this happened, and I apologize for the inconvenience.


Well done Gabe, that’s how you speak to your customers and keep them informed. There are a few companies who could learn from this (Stardock, I am looking at you – with Mr-Obnoxious-Frogboy.)

So what do you think? If you ask me, I just wonder why people don’t have anything better to do than to hack things which server as people’s primary form of entertainment. It’s probably done by people who either don’t like Steam or don’t like PC Gaming. (Though we find the latter hard to believe) You don’t see a bunch of hockey players running onto a football pitch and destroying everything and then running off just because they like a different sport. Why should it be any different in gaming? Grow up already, seriously.

the author

Managing Editor of ManaPool, Peter lives in York, UK and is a great fan and master of turn-based strategy games. If he isn't playing one of those, you'll probably find him in a role-playing game instead. He's definitely not afraid to provide a straight up opinion on any game and has a strong like for indie developers. We all start small, after all.